FAQ

We want you to leave our online dress shop feeling more confident in what you wear and how you express your self! As a business we strive to spread our positivity and work ethic while at the same time staying fashionable, and we want our customers to be involved with the Miss Hera life style. :)

What currencies and payment methods do you accept?

We accept all major credit/debit cards, or you can pay via Paypal. If you do not have a Paypal account, you can register for a new account by visiting the Paypalwebsite.
Is my payment information safe?

Yes, your personal information is treated with care and is only transferred over to us via a secure server connection, no financial information is held on our systems.
Why has my payment failed?

Your order will only be confirmed in the payment has been successfully processed. If you have entered incorrect care details, please try again and double check the information you are inputting. Please contact us if continue to have difficulty placing your order.
What are my delivery options?

Please go to the delivery page and select your delivery country from the drop-down menu to take a look at your delivery options.
I have not received my order, what should I do?"

Please check your tracking before contacting us to see if it has been left in a safe place or to see if it explains that there has been a delay. If the tracking shows no information, please contact us at Sales@misshera.co.uk with your order number, one of our customer care team will be able to advise.
My item has been returned to you because it could not be delivered!

Our couriers attempt to deliver three times before returning items back to us as undelivered. If your order has been returned to us it will be processed as a refund once we receive it. If you would like us to send your parcel back out rather than refund it, please contact us via email with your name and order number so that we can look into this for you.
I have not received a confirmation email!

Please make sure you have checked your junk folder for the email. If you still believe you have not received it, please feel free to contact us and one of our customer care team will be able to help you.
My payment has declined, why?"

When entering your card details, please ensure that you are entering all of the correct details, including the correct billing address. If you are still having trouble placing your order, please feel free to contact us and one of our customer care team will be able to help you.
I am not receiving your newsletter!

If you have signed up to our newsletter and have not received any emails yet, please check that they aren’t in your spam folder. To correct this, please add Sales@misshera.co.uk to your address book or safe email list.
What is the meaning online dress shop?

Misshera online dress shop is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app. ... Online stores usually enable shoppers to use "search" features to find specific models, brands or items.
Are you the best online women's clothes store?

Misshera try to be one of the best with up-to-date services.